Customer Service Agent Excellent English

Settore: Impresa E Consulenza Aziendale / Assistenza clienti / Customer Service

Azienda: Adecco Italia Spa

Data annuncio: 07/04/2022

Sede di lavoro: Milano

Our client is a company with a Customer Services Centre in Milan - Italy. We are looking for:

International customer service
excellent english + spanish/german/french

This is the role assigned to provide Customer Service through direct or indirect interaction with Customers, both inbound (mainly) and outbound. It has the primary responsibility to generate the highest levels of customer satisfaction, always in compliance with the required KPIs.

ACTIVITIES:
• Responds to inbound contacts on the various access channels available (telephone, chat, email, etc.)
• Manages complaints, within the scope of its competence defined by the Company, and immediately reports new issues to the Team Leader
• Tracks the contacts received, correctly, accurately and completely, in the tracking systems

THE IDEAL CANDIDATE:
- is fluent in the languages mentioned (both written and spoken, level C1/C2)
- High School Diploma or directly related work experience.
- has a strong customer focus with the ability to deal empathetically with customers
- has exceptional interpersonal and communication skills (strong ability to communicate effectively via telephone and email)
-Preferably over 2 years of experience in the role, for medium/large structured customer service, delivering presales and sales services.

Opening hours are between Monday and Sunday (5 days per week) from 10.00 am till 20.00 pm on shifts
We offer a 6/9 month-contract, depending on the profile, that can be extended with an annual Gross Income of 27K € + 12€ ticket restaurant.
Relevant training will be provided during working hours in english. Initial training is scheduled for the first 2 weeks.

Place of work: Milan (Cadorna)
Contract inception: 01/04/2022

Categoria Professionale: Call Center / Customer Care

Settore: SERVIZI/ TERZIARIO

Città: Milano (Milano)

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