Customer Service Coordinator

Azienda: Adecco Italia Spa
Data annuncio: 25/09/2022
Sede di lavoro: Milano

Adecco Consultant is looking for a worldwide company operating in the sector of physical and digital payments, connectivity, and integrated identity solutions, for its office located in Milan a:

Customer Service Coordinator

The ideal candidate has a structured profile with a proven experience of at least 5 years in the same role, He/She should come from a similar sector (banking, telecommunications, innovation, digital world) and have experience in resource management.

What You'll Do:

-Lead and monitor the tasks of a small CS team, in order to assure a smoothly business grow of our -main client, being focused on the compliance of the customer requirements and needs and also ensuring that the internal procedure is properly applied.

-Manage & track the orders of the assigned clients and follow up until the delivery and subsequent invoicing, being focused on the compliance of the customer requirements and needs

-Place the PO's to the production sites, internal and external, interacting with the different partners of the process

-Create and configure the material in the ERP, according to the features of every product

-Manage incidents and client complaints and follow-up.

-Coordinate and monitor the processes required for every order to guarantee the client requirements and the agreed SLA's

-Keep track of the necessary documentation based on current regulations.

-Work closely with sales team and other relevant teams to ensure effective internal and external customer relationships, processes & needs are built and maintained

-Balance workloads appropriately and ensure equity in the team

-Manage the day-to-day needs and incidents of the assigned team

-Guarantee billing in a timely manner, as well as the reporting of monthly forecasts

-Work on projects to improve the quality of our business processes which lead to better efficiency and enhanced quality of our services

Who You Are:

-Ability to multitask in a fast-paced environment and adjust priorities as needed to meet daily and ongoing business needs

-Ability to build and develop relationships with others to assess needs and to identify and solve problems

-Able to schedule work and implement work assignment adjustments to meet changing work priorities and ensure goal fulfilment

-Open to feedback and opportunities for development and performance improvement


-Preferably a University/Bachelor's degree

-Strong verbal and written communication skills in Italian and English


Categoria Professionale: Marketing / Comunicazione / Media / Giornalismo

Città: Milano (Milano)

Esperienza lavorativa:

  • Responsabile Customer Service - 12 mesi

Conoscenze linguistiche:

  • Inglese
  • Parlato: Buono
  • Scritto: Buono
  • Comprensione: Ottimo

Mezzi di trasporto:

  • Auto

Disponibilità oraria:

  • Full Time
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