Adecco Consultant is looking for a worldwide company operating in the sector of physical and digital payments, connectivity, and integrated identity solutions, for its office located in Milan a:
Customer Service Coordinator
The ideal candidate has a structured profile with a proven experience of at least 5 years in the same role, He/She should come from a similar sector (banking, telecommunications, innovation, digital world) and have experience in resource management.
What You'll Do:
-Lead and monitor the tasks of a small CS team, in order to assure a smoothly business grow of our -main client, being focused on the compliance of the customer requirements and needs and also ensuring that the internal procedure is properly applied.
-Manage & track the orders of the assigned clients and follow up until the delivery and subsequent invoicing, being focused on the compliance of the customer requirements and needs
-Place the PO's to the production sites, internal and external, interacting with the different partners of the process
-Create and configure the material in the ERP, according to the features of every product
-Manage incidents and client complaints and follow-up.
-Coordinate and monitor the processes required for every order to guarantee the client requirements and the agreed SLA's
-Keep track of the necessary documentation based on current regulations.
-Work closely with sales team and other relevant teams to ensure effective internal and external customer relationships, processes & needs are built and maintained
-Balance workloads appropriately and ensure equity in the team
-Manage the day-to-day needs and incidents of the assigned team
-Guarantee billing in a timely manner, as well as the reporting of monthly forecasts
-Work on projects to improve the quality of our business processes which lead to better efficiency and enhanced quality of our services
Who You Are:
-Ability to multitask in a fast-paced environment and adjust priorities as needed to meet daily and ongoing business needs
-Ability to build and develop relationships with others to assess needs and to identify and solve problems
-Able to schedule work and implement work assignment adjustments to meet changing work priorities and ensure goal fulfilment
-Open to feedback and opportunities for development and performance improvement
Required:
-Preferably a University/Bachelor's degree
-Strong verbal and written communication skills in Italian and English
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Categoria Professionale: Marketing / Comunicazione / Media / Giornalismo
Città: Milano (Milano)
Esperienza lavorativa:
- Responsabile Customer Service - 12 mesi
Conoscenze linguistiche:
- Inglese
- Parlato: Buono
- Scritto: Buono
- Comprensione: Ottimo
Mezzi di trasporto:
- Auto
Disponibilità oraria:
- Full Time
