First Level Support (Dental Office Assistant)

Settore: / Farmaceutico /
Azienda: Adecco Italia Spa
Data annuncio: 06/10/2021
Sede di lavoro: Milano
Main Responsibilities:

• Generate sales leads;
• Greet customers warmly and ascertain problem or reason for calling. Take on initial and logging telephone, e-mail or social media inquiries from clients;
• Provide help regarding the company product or services to ensure customer satisfaction.
• Knowing our products inside and out so that you can answer questions;
• Prepare product or service reports by collecting and analyzing customer information;
• Identify and assess customers' needs to achieve satisfaction (open and maintain accounts);
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle complaints, provide appropriate solutions within the time limits and follow up to ensure resolution;
• Follow communication procedures, guidelines and policies;
• Assist with placement of orders, refunds or exchanges, answer questions about warranties or terms of sale;
• Inform customer of deals and promotions. Compile reports on overall satisfaction;
• Stay up to date with updates, changes within the company;

Qualifications:

• Bachelor/ Master Degree;
• Experience in Dental Market as Dental Office Assistant (ASO) (preferred);
• A passionate believer in digital transformation;
• Fluent oral and written communication in English;
• Mid-level seniority with a proven background in management of customer relationships;
• Excellent Proficiency in MS Office, Microsoft Dynamics 365 and Salesforce automation tools;
• Collaborative team spirit with an analytical and process-oriented approach;
• Good identifying process improvements with the ability to learn new software and hardware;

Contract: Employed directly by the company

I candidati interessati possono inviare il curriculum vitae (formato word), completo di autorizzazione al trattamento dei dati personali all'indirizzo mail: arianna.farella@adecco.it & marina.anelli@adecco.it

Categoria Professionale: Assistenziale / Paramedico / Tecnico

Settore: INDUSTRIA CHIMICA/ CHIMICA-FARMACEUTICA

Città: Milano (Milano)

Conoscenze linguistiche:
    Inglese
  • Parlato: Ottimo
  • Scritto: Ottimo
  • Comprensione: Ottimo

Disponibilità oraria:
  • Full Time
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