Guest Service Agent - Trainee

Azienda: Ingrid Hotels S.p.A.
Data annuncio: 21/03/2019
Sede di lavoro: Milano
We are currently looking for a At Your Service Agent trainee .
He/she will be working in our luxurius Hotel "Palazzo Matteotti", situated in the center of Milano.

Key Tasks:

- Management of internal and external calls, sorting them when necessary;

- Administration of "customer service- Palazzo Matteotti" email concerning all guests arrival, stay over and leaving;

- Management of "The Dedica Anthology" Salesforce platform, according to "customer service- Palazzo Matteotti" email requests;

- Montly reports;

- Support "In House Reservation" in all different operations;

- Back office activities.

Profile and skills:

- Level of Education: Bachelor degree;

- Areas of study: Tourism / Communication/ Hotel management;

- Languages essential: English / Italian;

- Good oral and written communication skills;

- Good knowledge of PowerPoint, Excel, Word and other internet tools;

- A dynamic team player up for new challenges.

- Well organized;

- Being Familiar with Hospitality or Luxury World will be appreciated;

- Any kind of professional experience will be considered as a plus.

. No experience required.
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