HD Level 3 + tickets on MS Teams T124A19189

Settore: / No Profit /
Azienda: Sialconsulting
Data annuncio: 07/02/2021
Sede di lavoro: Milano
Società di ricerca e selezione in campo informatico, cerca per suo importante cliente:
HD Level 3 + tickets on MS Teams
Luogo di lavoro: Milano (remoto)
Durata: 6 mesi
Cerchiamo risorse precise, organizzate e flessibili, da inserire in un ambiente di lavoro attivo e stimolante.
Descrizione attività:
Level 3+ tickets on MS teams raised in ServiceNow on a 24/7 basis
Escalations to the vendor (Microsoft) associated with Microsoft TeamsReports about usage, adoption, issues based on Microsoft Teams' internal reporting tools, overall reporting across Microsoft Skype for Business as well as Microsoft Teams estate at Nestlé.Proactive analysis of receiver-impacting
issues including the creation and resolution of support tickets to monitor the improvements made based on ServiceNow tickets
Support in Workplace:Receivers provided with support addressing immediate problems inside the client Workplace by Facebook channel
Creation of tickets on behalf of receivers in Nestlé's ServiceNow in case immediate help cannot be provided in WorkplaceSupport team to collaborate with Nestlé's receivers communications team on receiver adoption
Last mile support:Support on receiver configuration by validating the Workstation settings, Device settings and the UC Account Settings
Support for receiver Call Issues by replicating and troubleshooting receiver reported issues and walk through receivers call processesSupport for receiver Remote Network by reviewing and validating physical and WiFi Network [link] Milan, Italy
Trattamento economico:
* Contratto commercio (14 mensilità), a tempo determinato, stipendio netto mensile da € 1700 a € 2000in base alla seniority.
* Partita IVA, con tariffa giornaliera da € 190 a € 220 + iva in base alla seniority.
La durata del contratto saràallineata a quella del progetto.
Si ricorda che, a norma del D. Lgs. 196/03 e art. 13 Regolamento Europeo 679/2016 (“GDPR”), è necessario fornire il consenso al trattamento dei dati personali.
Gli interessati possono rispondere direttamente al presente annuncio.
Riferimento:ANN19189

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