Repair Specialist

Settore: / Assistenza clienti /
Azienda: Randstad Italia Spa
Data annuncio: 08/09/2021
Sede di lavoro: Milano

Randstad Italia SpA - Division Inhouse Services is looking for an enthusiastic Repair Specialist. 

Our Client is a great telco company.

Job location: Milan


Main Responsibilities:

  • Responsible for building up Customer Service supplier competence in repair of devices, with specific focus on PC, TV, printer, mobile phone.

  • Responsible for repair SPI (Service Preparation Introduction) of new products, arrange training and test for service center for new product repair. 

  • Responsible management of Customer Service repair related KPI : bounce repair, unit repair cost, repair tool usage rate, daily monitor KPI, find out operation issues , make improvement plan with supplier, training supplier’s agents to achieve business target.



  • At least 2 years of repair experience, experience in PC repair is mandatory  

  • Expertise in technology and strong interest in repair of devices

  • Fluent knowledge of Italian and English is mandatory , Chinese will be plus 

  • Strong willingness to learn

  • Strong inclination towards team working;

  • Willingness to challenge him/herself to pursue personal growth

  • Strong initiative spirit – Be leader, not follower

  • Ability to think independently

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