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Randstad Italia SpA - Division Inhouse Services is looking for an enthusiastic Repair Specialist.
Our Client is a great telco company.
Job location: Milan
Responsabilità
Main Responsibilities:
- Responsible for building up Customer Service supplier competence in repair of devices, with specific focus on PC, TV, printer, mobile phone.
- Responsible for repair SPI (Service Preparation Introduction) of new products, arrange training and test for service center for new product repair.
- Responsible management of Customer Service repair related KPI : bounce repair, unit repair cost, repair tool usage rate, daily monitor KPI, find out operation issues , make improvement plan with supplier, training supplier’s agents to achieve business target.
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Requirements:
- At least 2 years of repair experience, experience in PC repair is mandatory
- Expertise in technology and strong interest in repair of devices
- Fluent knowledge of Italian and English is mandatory , Chinese will be plus
- Strong willingness to learn
- Strong inclination towards team working;
- Willingness to challenge him/herself to pursue personal growth
- Strong initiative spirit – Be leader, not follower
- Ability to think independently
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