Randstad Italia SpA is searching for a Repair Specialist for our client that is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.
Job location: Milan
Contract type: fix term or permanent. This position is powered by Randstad Italia SpA, outsourcing partner of the multinational company. Please apply only if you are willing to consider this type of contract.
Salary range: 30K around with experience
Responsible for building up Customer Service supplier competence in repair of devices, with specific focus on PC, TV, printer, mobile phone;
Responsible for repair SPI (Service Preparation Introduction) of new products, arrange training and test for service center for new product repair;
Responsible management of Customer Service repair related KPI : bounce repair, unit repair cost, repair tool usage rate, daily monitor KPI, find out operation issues , make improvement plan with supplier, training supplier’s agents to achieve business target.
At least 2 years of repair experience, experience in PC repair is mandatory;
Expertise in technology and strong interest in repair of devices;
Fluent knowledge of Italian and English is mandatory, Chinese will be plus;
Strong willingness to learn;
Strong inclination towards team working;
Willingness to challenge him/herself to pursue personal growth;
Strong initiative spirit – Be leader, not follower;
Ability to think independently.
La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).