Randstad Italia Spa is currently supporting a client in the fashion industry, YOOX NET-A-PORTER GROUP, based in Landriano (Pavia). We are looking for the following profile:
PRODUCT SIZE AND FIT SPECIALIST
You will be tasked with ensuring that our customers are aware of the specific size nuances that any given product has. The accuracy and attention to detail means that our customers can make their online purchases with the knowledge that they are getting the best fit from their garment of choice.
Here is a breakdown of what you’ll be doing:
Cooperate on-set with the stylist and photographer daily, ensuring each item is shot in the correct size and represented correctly in terms of Size and Fit.
Provide accurate and engaging fit information to the customer through the Size and Fit copy, adding relevant notes to the company system using the Size and Fit guidelines.
Analyse weekly return reports, making sure all information provided on the website is accurate and helpful, and update the live Size and Fit copy accordingly.
Mentor and become a main point of contact for the more junior members of the team. Sharing knowledge and expertise to help train and develop colleagues.
Coordinate refit sessions as required.
Represent the size & fit team in model casting sessions, selecting models which will best showcase the fit of the clothes.
Where relevant attend designer clinics and brand academies on behalf of Size & Fit and relaying any relevant information back to the team.
Maintain competitor awareness to ensure our product page information is constantly a step ahead of the industry competition, whilst initiating and presenting ideas for improvement.
Assist with site audits as required.
Respond to size and fit related queries from customer care, personal shopping and wider business teams.
Represent Size & Fit on offsite photoshoots as necessary.
Monitor upload lists, ensuring PIDs have complete copy ahead of upload deadlines.
Support the team with the day to day upload process by carrying out any ad-hoc duties necessary.
The type of person we are looking for:
A genuine interest and real knowledge of garment sizing and product fit is a must, as is the ability to communicate this accurately and articulately to customers and other teams within the business.
Able to illustrate extensive understanding of technical garment issues affecting the fit.
Extensive knowledge of the aesthetic of luxury brands and trends.
A near-native level of English verbal/written skills with good spelling and grammar (at least C1 level).
Numerate with good computer literacy.
Ability to work as part of a team and autonomously.
Confident to liaise with a variety of departments and colleagues.
Experienced working with stringent deadlines.
Outstanding work ethics and ability to multi-task.
Demonstrate a high understanding of luxury customer shopping habits.
Place of work: Landriano (Pavia)
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV in English.
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